Refund & Cancellation Policy

This Refund & Cancellation Policy is established in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable digital commerce regulations in India.

All course fees, applicable taxes (GST where applicable), installment structures, and milestone deliverables are displayed clearly prior to enrollment checkout. Payments are securely processed via Reserve Bank of India (RBI) authorized payment aggregators.

Because cohort-based technology training involves fixed mentor quotas, customized sandbox provisioning, and restricted student capacity, the following cancellation guidelines apply:

• Pre-Cohort Cancellation (100% Refund): If a written cancellation request is submitted more than 48 hours prior to the official batch start date, you are eligible for a 100% refund of fees paid, less nominal third-party payment gateway processing charges.
• Within 3 Days of Batch Start Date: If a student submits a written cancellation request within 3 calendar days of batch commencement, provided the student has not accessed more than 1 week of curriculum or submitted project code, a 70% refund of the paid installment will be granted.
• Post-Commencement / Beyond 3 Days (Non-Refundable): Once 3 calendar days have elapsed from batch commencement, or once Week 1 project submissions have been evaluated, course fees for that installment milestone become non-refundable.
• Pynexia Tech Cancellation (100% Refund): In the unlikely event that Pynexia Tech cancels an entire cohort batch and cannot provide a mutually acceptable alternative batch schedule, enrolled learners will receive a full 100% refund.

Where multi-installment fee structures are enabled by Pynexia Tech administrators, each installment milestone corresponds to an unlocked curriculum stage.

Failure to settle subsequent installments upon administrative release may result in restricted access to upcoming weekly modules, live mentor code-reviews, and graduation certificate generation until the outstanding ledger is reconciled.

To initiate a formal refund request, the student must email info@pynexiatech.com and grievance@pynexia.com from their registered Pynexia Tech account email address.

The email must include: (1) Full Legal Name, (2) Registered Contact Phone Number, (3) Batch Code and Program Name, (4) Razorpay/Bank Payment Transaction ID, and (5) Specific reason for the cancellation request.

Requests submitted through third-party intermediaries, social media, or unregistered email addresses will not be processed.

Approved refund requests are authorized by our finance desk within 2 business days of verification.

Refunds are credited strictly to the original source account (original bank account, UPI VPA, or credit/debit card) via our payment gateway within 5 to 7 banking business days, subject to standard clearing house processing times.

In cases of duplicate debits or technical checkout errors where funds are deducted twice for a single order, Pynexia Tech automatically reconciles and refunds the duplicate transaction within 48 to 72 hours upon verification.