Corporate Entity & Operational Headquarters
Pynexia Tech operates as a specialized digital technology and skill enhancement organization registered and headquartered in India.
Official Website: https://pynexia.com
Corporate Enquiries & General Correspondence: info@pynexiatech.com
Telephone Contact: +91 95522 78358 (Operational Hours: Monday to Friday, 10:00 AM – 6:00 PM IST)
Designated Grievance Redressal Officer (DPDP Act, 2023 & IT Rules)
In strict compliance with Section 8(9) of the Digital Personal Data Protection (DPDP) Act, 2023 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Pynexia Tech has designated a dedicated Grievance Redressal Officer:
- Officer Designation: Grievance Redressal & Data Protection Officer
- Entity: Pynexia Tech
- Dedicated Grievance Email: grievance@pynexia.com
- Alternate Privacy Desk Email: privacy@pynexia.com
- Subject Line Formatting: Please prefix the email subject with "[Data Grievance]" or "[Content Grievance]" along with your registered learner email and batch ID to ensure expedited processing.
Time-Bound Grievance Redressal Mechanism & SLA
Pynexia Tech adheres strictly to statutory redressal timelines:
- Mandatory Acknowledgement: Every valid grievance submitted to grievance@pynexia.com will be formally acknowledged with a unique tracking ticket within 48 hours of receipt.
- Investigation & Redressal: The Grievance Officer will conduct a fair and thorough investigation into the matter and communicate the formal resolution or corrective action within 30 days of grievance receipt.
- Data Principal Rights Inquiries: Requests for data access, correction, erasure, or consent withdrawal under the DPDP Act, 2023 are resolved within a statutory 30-day window upon identity verification.
Appellate Recourse to the Data Protection Board of India (DPBI)
Under Section 13(3) of the Digital Personal Data Protection Act, 2023, if a Data Principal is unsatisfied with the grievance redressal outcome or if no response is received within the statutory period, the Data Principal has the legal right to register a formal complaint with the Data Protection Board of India (DPBI) in the manner prescribed by the Central Government.